AI Shopping & Customer-Service Chatbot for Retail
Help customers find products, check policies and resolve routine questions through a governed conversational retail assistant.
Designed for measurable retail improvement
Respond 24/7
Configured around your retail workflows, users, data and measurable outcomes.
Reduce repetitive queries
Configured around your retail workflows, users, data and measurable outcomes.
Guide product discovery
Configured around your retail workflows, users, data and measurable outcomes.
Escalate complex cases
Configured around your retail workflows, users, data and measurable outcomes.
From discovery to controlled improvement
Capabilities configured around your operation
Product-search conversations
Secure, configurable capability with role-based access, reporting and auditability.
Order and policy assistance
Secure, configurable capability with role-based access, reporting and auditability.
Multilingual support options
Secure, configurable capability with role-based access, reporting and auditability.
Human-agent handoff
Secure, configurable capability with role-based access, reporting and auditability.
Approved-answer controls
Secure, configurable capability with role-based access, reporting and auditability.
Conversation quality analytics
Secure, configurable capability with role-based access, reporting and auditability.
Connect the systems you already rely on
Clear views for faster decisions
Role-based dashboards help authorised teams monitor performance, exceptions and service levels.
- Operational overview
- Priority alerts and exceptions
- Location and trend comparisons
- Audit history and ownership
Retail performance view
A phased route to launch
Security, privacy and responsible AI
AI outputs require authorised human review, measurable safeguards and monitoring for false or unfair outcomes.
- Least privilege and MFA options
- Encryption and audit logs
- Data minimisation and retention
- Backups and recovery testing
- Human approval for sensitive actions
- Monitoring and controlled change
Setup and monthly support in USD
Planning estimates only; final pricing depends on users, locations, integrations and migration.
Focused Pilot
From $700/month support
Connected Platform
From $1,800/month support
Enterprise Programme
Scoped managed service
Remote delivery across key markets
Remote implementation and support.
Retail-focused UK delivery.
Privacy-conscious projects.
Australian time-zone support.
Questions about AI Shopping & Customer-Service Chatbot for Retail
Can we start with a pilot?
Yes. A focused pilot helps validate value, data and workflows before wider rollout.
Can it integrate with our existing systems?
Yes, where authorised APIs, webhooks or secure data exchanges are available.
Can historical data be migrated?
Yes, after profiling, cleansing, mapping and validation.
Does it support multiple stores or regions?
Yes. Access, rules and reporting can be configured by location and responsibility.
How long does implementation take?
A focused pilot commonly takes 6–10 weeks; larger programmes are phased after discovery.
Is training included?
Training can be included for administrators, managers and operational users.
How is data protected?
Controls can include least privilege, MFA, encryption, audit logs, backups and recovery testing.
Can workflows be customised?
Yes. Configuration is agreed during discovery and solution design.
What ongoing support is available?
Support is scoped around coverage hours, response targets and operational criticality.
How do we begin?
Share your goals, current stack, users, locations and target timeline with CYBEX.
Request a detailed quotation
We will review your workflow and recommend a practical starting scope.
Email: [email protected]
WhatsApp: +44 7345 881544