CYBEX IT Solutions delivers secure, accessible digital platforms and responsible AI solutions for councils, government departments, public agencies and community-facing services. Our solutions connect permits, cases, records, citizen services, public assets, procurement, open data, workforce operations and responsible decision support through controlled phased delivery.
Government and public-sector platforms
- Permit, Licence & Application Management
- Public-Sector Case Management System
- Government Document & Records Management
- Digital Citizen Services Portal
- Public Asset & Maintenance Management System
- Government Procurement & Contract System
- Open Data & Public Reporting Portal
- Public Workforce & Rota Management Platform
Responsible AI for public services
- AI Citizen Service Virtual Assistant
- AI Government Document Processing Tool
- AI Public-Sector Fraud Detection System
- AI Public Service Demand Forecasting
- AI Traffic & Transport Planning Platform
- AI Inspection Prioritization Tool
- AI Policy Research & Impact Analysis
- AI Public-Sector Cybersecurity Monitoring
Implementation designed around public duties
We begin with statutory duties, services, departments, users, citizen journeys, accessibility, records, integrations, security and transparency requirements. Delivery can start with one department, service, region or case type and expand through testing, training, consultation and controlled change.
Integration, accessibility and security
Solutions may integrate with identity, payment, finance, GIS, records, CRM, case, asset, workforce, open-data and analytics platforms where authorised interfaces exist. Controls can include minimisation, least privilege, multifactor authentication, encryption, audit trails, retention, backups, recovery and accessibility testing.
Responsible public-sector AI
AI can support citizen enquiries, document processing, fraud review, forecasting, planning, inspection prioritisation, policy research and security monitoring. It must not make final significant public decisions. Meaningful official review, explainability, appeal routes, accessibility and equality-impact monitoring are essential.
Indicative investment
| Engagement | Setup estimate | Support estimate |
|---|---|---|
| Focused public service | From USD 12,000–35,000 | From USD 800–2,500/month |
| Integrated authority platform | From USD 35,000–110,000 | From USD 2,000–8,000/month |
| Multi-department or AI programme | From USD 70,000 | Scoped by service and assurance level |
Final pricing depends on services, departments, users, integrations, migration, accessibility, security and support coverage.
Frequently asked questions
Can you integrate with our existing systems?
Yes, where authorised APIs or secure data exchanges are available.
Can we start with one public service?
Yes. A controlled service or department is a practical starting point.
Can historical records be migrated?
Yes, after appraisal, profiling, cleaning, mapping and documented acceptance.
How is accessibility addressed?
Through accessible design, testing, user research and authority acceptance against applicable standards.
How is citizen privacy protected?
Through minimisation, permissions, encryption, logging, retention and governance.
How long does implementation take?
Focused deployments may take several weeks; integrated programmes are phased.
Can AI decide eligibility or enforcement?
No. Significant decisions require authorised human review and appropriate appeal routes.
Can one platform support multiple departments?
Yes, with separated permissions, workflows, records and reporting.
Is ongoing support available?
Yes, with monitoring, response, upgrades and continuous improvement.
How do we begin?
Share your services, users, systems, accessibility and security requirements for discovery.
Plan your public-sector technology roadmap
Email CYBEX IT Solutions or use the website quotation form.
Explore Government, Councils & Public Sector solutions
Choose a focused platform or combine compatible capabilities into one connected implementation.