Technology designed for mobile trade businesses

Trade and home-service companies coordinate enquiries, site visits, quotations, technicians, materials, invoices and aftercare while teams work across multiple locations. Disconnected spreadsheets and messaging threads can lead to missed appointments, inaccurate estimates, stock shortages and delayed payment.

CYBEX creates a joined-up workflow from first enquiry to completed job and follow-up. A business can begin with one priority and expand into an integrated field-service platform.

Complete solution directory

• Field Service Management System (FSM)
• Digital Quoting & Estimating System
• Job Scheduling & Technician Dispatch System
• Mobile Technician Work-Order App
• Trade CRM & Lead Management System
• Van Stock & Parts Inventory System
• Mobile Invoicing & Payment System
• Asset Service Contract Management System
• AI Trade Quote Generator
• AI Lead Qualification Assistant
• AI Route & Job Schedule Optimizer
• AI Photo-Based Job Assessment Tool
• AI Equipment Predictive Maintenance Tool
• AI Voice-to-Job-Notes Assistant
• AI Parts Demand Forecasting Tool
• AI Customer Follow-Up Assistant

Business outcomes

• Respond to enquiries and quotations faster.
• Give office and field teams one current job record.
• Reduce avoidable travel and scheduling conflicts.
• Improve parts availability and van-stock control.
• Shorten the path from completed work to payment.
• Maintain clearer service history and compliance evidence.

Implementation approach

1. Map enquiry, quotation, scheduling, field-work and payment processes.
2. Identify required mobile, office and customer roles.
3. Configure a focused prototype.
4. Connect selected accounting, payment, mapping and communication tools.
5. Test realistic emergency, planned and repeat-service jobs.
6. Train dispatchers, technicians and managers.
7. Launch in phases and review measurable outcomes.

Security and responsible AI

Recommended controls include named accounts, least-privilege access, multi-factor authentication, encryption, protected backups and device-management rules. Customer addresses, access information and site photographs should only be available to authorised users.

AI-generated estimates, assessments and messages require professional review. AI must not replace legally required inspections, competent-person decisions or safety procedures.

Indicative pricing

• Focused setup: $3,000–$8,000.
• Integrated field-service platform: $8,000–$25,000.
• Multi-team programme: $25,000–$60,000+.
• Managed support: $300–$2,500+ per month.

Frequently asked questions

Can technicians use the system on phones?

Yes. Mobile workflows can be designed for job details, notes, photographs, parts, signatures and completion status.

Can it connect to accounting software?

Potentially, subject to APIs, licences and agreed data flows.

Can it support several vans or branches?

Yes, with appropriate locations, roles and reporting.

Can existing customer and job history be migrated?

Yes, after mapping, cleansing and a test migration.